John Sansbury is a service management consultant/trainer with decades of experience, having trained over 4,500 people in ITIL and advised over 1,500 organisations on service management adoption and improvement. John co-wrote the ITIL process maturity model, has authored the BCS Guide to ITIL Foundation and recently published ‘The Journey to Service Excellence’ the definitive guide to service management adoption within both the IT Department and the wider Enterprise.
