Liz Gallacher is a service management consultant and trainer with over 30 years of practical experience. She has been an accredited trainer for all versions of ITIL and has delivered ITIL training in over 20 countries. Liz has also co-authored ITIL study guides which maintained a 5-star Amazon rating from approximately 50,000 sales. As a consultant, Liz has designed and implemented improvement initiatives for a variety of organisations, including the NHS.
