The ITIL® 4 Foundation is the perfect entry-level qualification for those looking to enter IT Service Management. Regardless of your experience, the ITIL Foundation will enable you to view IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of technically enabled products and services. You will develop the knowledge and skills to align IT services with business objectives, deliver value to customers, and optimise costs and resources.

The ITIL Foundation qualification takes just 16 hours of learning to complete and is a prerequisite for the ITIL 4 higher level qualifications. Upon completion, you will be eligible for job roles such as Service Manager, Service Desk Analyst, and Network Engineer.

ITIL 4 Foundation
From £650 +VAT

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Study Options and Start Dates

Distance Learning

Virtual Classes

Face to Face

Corporate Courses

The ITIL®4 Foundation can be studied via either Distance Learning, 2 day Virtual Classes, or 2 day Face to Face Classes. If you choose to study via Distance Learning, you can start at any time. If you choose Virtual or Face to Face Classes, there are various start dates throughout the year.

What’s Included

Up to 12 months of support to complete your course

Mock exams on our online learning platform

Exam fee included within the course costs

Unlimited support access and personal tutor support

ITIL 4 Foundation textbook

What’s Involved

The ITIL qualification will provide you with an understanding of the management of modern IT-enabled services. You will cover the following topics:

  • The key concepts of service management
  • The guiding principles and how an organisation can use them to adopt and adapt service management
  • The four dimensions of service management
  • The purpose and elements of the ITIL service value system
  • The activities of the service value chain and how they relate to one another
  • ITIL key terms and their definitions
  • ITIL key practices and their purposes

Download the ITIL 4 Candidate Syllabus

To gain the ITIL®4 Foundation, you will need to complete one 60-minute, 40-question multiple choice. The exam is closed book and the pass rate is 65%.

Distance Learning
From £650 +VAT with 12 months of support

2 Day Virtual Classes
From £1450 +VAT with 12 months of support

Face to Face
From £1650 +VAT with 12 months of support

Please Note: We provide payment plans to suit most students, including PayPal Pay in 3.

The above course fees include the cost of one examination with PeopleCert, as well as one additional resit if required.

YearTimetable
2026View the ITIL4 Foundation 2026

The ITIL®4  Foundation is an entry-level qualification, so there are no formal entry requirements for studying this course.

ITIL® 4 Foundation FAQs

ITIL® stands for Information Technology Infrastructure Library. ITIL 4, introduced in 2019, is the latest version of the ITIL service management best practice framework. ITIL 4 enables the agile optimisation of digital technologies to co-create value with consumers, propel business strategy, and adopt digital transformation.

ITIL 4 Foundation is an entry level qualification, so no prior experience in the service management industry is required. The course is best suited to professionals at the beginning of their ITIL 4 journey or those looking to update their existing ITIL knowledge. If you’re looking to understand the key concepts of IT and digital service delivery, the course will be a good fit for you.

We offer three study options for the ITIL 4 Foundation course:

  • Distance learning
  • 2 day face to face training
  • 2 day virtual training

You will also receive access to our online learning platform, which contains a multitude of resources, including recorded webinars, quizzes and podcasts.

If you are looking to learn in a face to face environment, we offer 2 day training at our 11 UK-based centres, please click here to view our locations.

Alternatively, we offer online learning through 2 day live virtual classes or distance learning (study at your own pace, in your own time).

The ITIL 4 Foundation qualification is assessed by a closed book, multiple choice question exam. The exam is taken online, consists of 40 questions and lasts one hour in duration. To pass, you must answer at least 26 of the 40 questions correctly (65%). The exam can be booked at any time that suits you.

The cost of the course depends on the study method you choose.

  • Distance Learning: £650 + VAT
  • 2 Day Virtual Classes: £1,450 + VAT
  • 2 Day Face to Face Classes: £1,650 + VAT

Yes – all PeopleCert Global Best Practice certifications, including ITIL 4 Foundation, need to be renewed after 3 years. (This policy was put in place at the start of 2023).

Try our online learning system for free!

Our online learning platform provides study support for anyone undertaking ITIL Courses. You’ll get access to recorded sessions, course notes, podcasts, videos and reading resources, all as part of studies with us.

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